Return and Lifetime Warranty Policies
At Cozy Corner Patios we are committed to make you fully satisfied with your purchase. We want you to enjoy our beautifully crafted piece of furniture as much as we enjoy making and selling it. If your item arrives damaged, incorrect or not what you expected, please let us know and we will rectify the situation as soon as possible.
To get in touch for cancellation, return or warranty please email us at firstname.lastname@example.org or fill the form on the Contact Us page.
All the purchases at Cozy Corner Patios are eligible for a full refund if the following eligibility criteria's are met.
1. To be eligible for a full refund, you should notify us within 10 calendar days of receiving the shipment. We could not accept the return after 10 days have past.
2. To be eligible for a full refund, the product should be Brand New, unused and in its original packaging with all the accessories it came with. Lightly used or Used products are not eligible for returns.
We do not charge any restocking fees or return shipping fees for an eligible return. Once the return is approved, we will work with you to arrange the return shipment. We will help you out at every stage of this process to make the return as hassle free as as possible.
Once the return is approved and product is shipped back to our warehouse in the eligible condition, we will issue the refund promptly. Please allow 7-10 business days after return shipment is received by us for the balance to show up on the account you paid while ordering. Refund will not be issued if the product is found to be used or lightly used condition upon return or any accessories are missing.
Once your order is placed on our website, we immediately start the process of fulfillment. Please notify us as soon as possible for any cancellation. If the product has not left our warehouse, we will cancel your order and issue you a full refund. If the product has left our warehouse, we do not have any capability to cancel it and have to follow the Return Policy process stated above.
Product sold under Cozy Corner Patios brand on our website at a full price or on-sale are eligible for our Lifetime Warranty. Products purchased at close-out OR clearance sale Or purchased via other websites or platforms are not covered under the Lifetime Warranty.
Products manufactured by other brands and sold on our website are not subject to our Lifetime Warranty and are only eligible for coverage under those manufacturers warranties.
Lifetime Warranty offers coverage for aluminium frames, zippers, stitches, and other components against any manufacturing defect, sun damage and wear & tear not related to the everyday use of our products. Accidental, intentional or any issues arising for reasons other than previously listed are not covered under our Lifetime Warranty.
Cushion Fabric is covered under 5 years limited warranty by Sunbrella®.
Cozy Corner Patios LLC reserves the right to amend these policies at any time. If you have any questions regarding Return, Cancellation and Warranty policies, please contact us at email@example.com or filling the form on the Contact Us page.